The quality policy of Forankra POL Sp. z o.o. and Certex Polska Sp. z o.o. is to provide the customer with products and services of the highest quality, in accordance with their orders and expectations.
Our companies specialise in the areas of cargo securing for all types of road, air and sea transport, in the production of all types of lifting slings, the manufacture of disposable slings and accessories, and specialising in lifting equipment, steel wire ropes and slings, and chains, chain slings and chain lashings.
In each area in these fields, we offer solutions with a high technical culture, supported by technical advice, with concern for the safety of both people and the environment.
Our Quality Policy includes:
Customer satisfaction: We are committed to the ongoing satisfaction of our customers, providing them with the highest quality products and services according to their requirements and expectations. We fulfil orders on time and as agreed, providing comprehensive service and support.
Continuous improvement: At Forankra and Certex, we are constantly improving our processes, products and services by analysing performance, innovating and responding to customer feedback. We strive to continuously improve our quality standards and the efficiency of our operations.
Employee involvement: Employees are key partners in the implementation of our Quality Policy. We provide them with appropriate training, a conducive working environment and incentives to actively participate in quality and process improvement. We create an atmosphere conducive to motivation and commitment and pay great attention to ensuring the right working environment, management methods and employee relations.
Compliance: We comply with the requirements of ISO 9001:2015 and other relevant legislation and industry standards. Our products and services are always in accordance with the client's arrangements and any legal requirements.
Prevention of irregularities: We strive to prevent irregularities and non-conformities in processes that have a direct impact on the quality of the finished product. We implement control measures and monitor the effectiveness of our actions.
Staff awareness: We shape staff awareness of the implementation of the Quality Policy and the need to meet customer, statutory and legal requirements. We provide regular training and information on quality standards.
We declare our own and all Forankra POL Sp. z o.o. and Certex Polska Sp. z o.o. personnel's full commitment to maintaining and continuously improving a Quality Management System that meets the requirements of EN ISO 9001:2015.
